FAQS
Has my order been sent yet?
We understand that you want your new Foray gear as soon as possible, so we’ll email you as soon as your order has been dispatched. We’ll also send you a link you can use to track its delivery status.
Can I amend my order after I’ve placed it?
We’re really quick at packing your order, which means we can’t make any changes once you’ve placed it. This includes changing the delivery option, delivery address or payment method.
What do I do if I receive a faulty item?
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Service team with:
- Your order number
- The faulty item’s product name
- A description of the fault
We’ll get back to you as soon as we can and send you a replacement item as quickly as we can or refund your order.
There’s an item missing from my order, what should I do?
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If your order has been sent in different parcels, then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything.
If an item is missing, please contact our Customer Service team with the order number and the missing item’s product name.
How can I pay for my order?
You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Visa
Mastercard
Paypal
Klarna
How do I use PayPal to pay for my order?
To pay with PayPal, you’ll need to set up a PayPal account on the PayPal website. It only takes minutes to open a PayPal account and its free.
Why pay with PayPal?
It’s safer: shop at thousands of websites without sharing your financial details.
It’s faster: with no need to type in your card details, you can check out in a few clicks.
It’s easier: all you need is an email address and password to pay online.
What can I do if the payment for my order is declined?
If your payment has been declined, then you’ll need to place your order again. We’re not able to reinstate an order once the payment has been declined.
To help ensure your order is not declined when placing a new order, we suggest checking the following:
Check the card details to make sure the information is correct, e.g. the expiry date or your billing address.
Make sure you enter the security code correctly (the three digit number on the back of your card)
Your card issuer may have declined your payment as they don’t tell us the reason for this, it’s best to check with them or contact your bank.
If you’ve checked all of the above, try paying with another card.
Where can I get a promo code to use on my order?
We understand that our customers like to get their hands on a deal from time to time, who doesn’t?!
We often send out discount/promo codes in our newsletters, so make sure you’re signed up here .
Also keep a look out on Twitter, Instagram and Facebook for new promotions.
Can I get a refund if the price has changed since I ordered it?
Our prices can change in response to trends, stock and demand from our customers. In this case we will not refund the difference.
I’ve found the product I want but can’t select my size
This will usually mean that we are out of stock in that size. We do re-stock some of our lines, so it can be worth getting in touch with us and we can let you know where you can find your size.
Can you give me any more information on a product?
We try to give as much information as possible about all our styles in the product information, including colour, materials and of course clear images of the product.
If you do need any more info please send an email to our Customer Service team and we’ll do our best to assist you further.